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Where is the PIN on a gift card?
The PIN is the part you actually redeem. Here is where each brand puts it, and what to do when a card shows a serial number instead.
Almost every prepaid card carries two numbers, and only one of them redeems. The PIN — sometimes printed as “PIN code”, “redeem code” or “voucher code” — is the secret one. The other number is a serial or card number that identifies the card to the retailer and does nothing in a redeem box.
On a digital card there is no back to scratch
Every code bought here is delivered as text, so there is nothing to scratch off. The order confirmation and the email both show the PIN in full alongside the product name and the redemption region. That is the string to copy — if what you are holding has a separate serial, you do not need it to redeem.
Where each brand hides it
- Google Play: one 20-character code, letters and digits, with no separate PIN. On a physical card it is under the silver panel on the back; people searching for a “Google Play card number and PIN” are looking for this single code.
- Netflix: an 11-character PIN under the scratch panel. The long number printed above it is the card number and will be rejected by the redeem page.
- Razer Gold: a serial number and a separate PIN. Both are asked for — the serial identifies the card and the PIN unlocks it, which is why a Razer code fails when only one is entered.
- Spotify: a single PIN under the scratch panel, entered at spotify.com/redeem. There is no separate card number to enter.
- Steam: a wallet code in XXXXX-XXXXX-XXXXX form. It is the whole code, dashes included, and there is no PIN beside it.
- PlayStation: a 12-character voucher code. On a physical card it sits under the panel on the back; the barcode number is not it.
- iTunes and App Store: a 16-character code beginning with X. Apple calls it a code rather than a PIN, and it is the only string you need.
Redeeming it without a failed attempt
- Copy the code from the confirmation page rather than retyping it. A mistyped O for 0 is the most common reason a valid code is refused.
- Check the redemption region shown on the order before you redeem. A card issued for one country will not load into an account registered in another, and most brands only allow a fixed number of attempts.
- Sign in to the account you actually want the balance on, first. Balance cannot be moved between accounts once it lands.
- Paste into the brand’s own redeem page, confirm, and wait for the balance to appear before trying again.
Never share a PIN to prove you own it
A PIN is bearer value: whoever has the characters can spend them, and there is no way to reverse a redemption. No seller, marketplace or support agent — ours included — ever needs to see a full PIN to help you. If someone asks for one, that is the whole scam.
Common questions
Where is the PIN on a gift card?
On a physical card the PIN is under the scratch or silver panel on the back. On a digital card there is no panel — the PIN is shown as text on the order confirmation and in the confirmation email.
What is the difference between the PIN and the card number?
The card or serial number identifies the card and is printed openly; the PIN is hidden and is what actually redeems. Netflix, Razer Gold and most physical cards print both. Redeem pages want the PIN.
My card shows only one code and no PIN. Is that normal?
Yes. Google Play, Steam, PlayStation and iTunes issue a single code with no separate PIN. That one code is everything you need.
What happens if a PIN has already been used?
The brand’s redeem page will say the code is already redeemed, and it cannot be reissued by the brand or by us. Every code we sell is delivered unused; if one is refused as used, contact us on WhatsApp with the order number and we will trace it.
Need help with this?
Message us on WhatsApp with your order number and we will help you redeem your code.
