Refund policy

All sales are final. Every code is issued new and unused, directly through the official systems of the brand or its authorised distributor, at the moment you buy it. Once a code has been delivered to you, we do not offer refunds, replacements or exchanges.

No refunds after delivery

This applies in every case, including when:

• you change your mind after the code is delivered;
• you chose the wrong region, value or product, even if you have not opened the code yet;
• the code is not accepted on your account because of a region mismatch or a typing error;
• the code was used by someone you shared it with, including after a scam;
• the brand restricts or suspends your account;
• you entered a wrong player ID or account detail for a top-up.

Please check the brand, value and region carefully before you pay. If you are unsure, ask us on WhatsApp first.

If your order is not completed

If you are charged but no code is issued to you, because the order failed, was cancelled or was not delivered within 24 hours, or if you are charged twice for the same order, we return that payment in full to the original payment method. This is not a refund of a delivered code: you have not received anything. Payment providers take at least 7 days to return the money, sometimes longer.

Help with redeeming

If a code is not accepted, contact us with your order number, the exact error message and a screenshot. Most problems are a region mismatch or a typing error, and we will help you redeem the code correctly. Do not keep retrying, because some brands lock accounts after repeated attempts.

Contact: WhatsApp from the Contact page, or info@goldencodes.com.iq. Nothing in this policy limits rights you have under mandatory law, including Iraqi Consumer Protection Law No. 1 of 2010.