Refund policy

Digital codes cannot be “returned” once redeemed. This policy covers defective delivery and clear seller errors.

Replace first

If a code fails and the checks in our help centre do not explain it, contact WhatsApp with the order number and error screenshot. We usually replace before refunding.

Eligible for replace or refund

• The pin is defective or already invalid when delivered.
• We sent the wrong product or region versus what you ordered.
• Payment cleared and you never received a code after a reasonable wait and a support check.

Not eligible

Change of mind after a successful redeem, wrong region chosen by the buyer, or sharing the code with someone else who redeemed it. Ask on WhatsApp before redeeming if you are unsure.

Start every claim on WhatsApp or via the Contact page — include the order number.