Redeeming Amazon, and what to do if a code is refused

Amazon gift cards only work on the Amazon store they were issued for: an Amazon.com card only on Amazon.com. If one is refused, Amazon customer service decides it.

Contact Amazon support

How to redeem

Sign in to the right Amazon account on that Amazon store.
Go to Your Account, then Gift cards, then Redeem a Gift Card.
Paste the claim code and select Apply to Your Balance.

Amazon cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Amazon errors and what they mean

“This gift card has already been redeemed”
Check Your Gift Card Balance on every Amazon account you use. If it is on none of them, contact Amazon with the proof of purchase.
Card does not work on this Amazon store
Each card belongs to one Amazon store and cannot be moved to another country's store.

Contacting Amazon support

Use Amazon's gift card help page and contact Amazon customer service. Send them the claim code, the error and the proof of purchase.

Contact Amazon support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Amazon support handles this

Every code is issued by Amazon's own system and reaches you new, through the official distribution channel, at the moment you pay. When Amazon refuses a code, the reason is recorded on Amazon's side: which account tried it, when, and from where. Only Amazon support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Amazon account.

What we do

We give you the proof Amazon asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy