Paste it again with no spaces, signed in to the account that should get Plus.

Plus went to another account

Codes apply to the account signed in when you redeem. Check your other Anghami accounts.

Redeeming Anghami, and what to do if a code is refused

Anghami Plus codes are redeemed on Anghami's redeem page or in the app's settings. If a code is refused, Anghami support is the team that can see why.

Redeem on Anghami Contact Anghami support

How to redeem

Open Anghami's redeem page and sign in, or in the app go to Settings, then Redeem a Promo Code.
Enter the code and confirm.
Check that Plus is active on your account.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Anghami errors and what they mean

Code not accepted
Paste it again with no spaces, signed in to the account that should get Plus.
Plus went to another account
Codes apply to the account signed in when you redeem. Check your other Anghami accounts.

Contacting Anghami support

In the Anghami app go to Your Library, then Settings, then Help center, then Contact Us, or use Anghami's help centre. Send them the code, a screenshot of the error and the proof of purchase.

Contact Anghami support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Anghami support handles this

Every code is issued by Anghami's own system and reaches you new, through the official distribution channel, at the moment you pay. When Anghami refuses a code, the reason is recorded on Anghami's side: which account tried it, when, and from where. Only Anghami support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Anghami account.

What we do

We give you the proof Anghami asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy