Redeeming Battle.net, and what to do if a code is refused

Battle.net balance cards add funds to your Battle.net account, in the currency of your account's country of residence. If one is refused, Blizzard Support decides it.

Redeem on Battle.net Contact Battle.net support

How to redeem

Log in to your Battle.net Account Overview, or open the Battle.net app and select your profile.
Choose Redeem a Code.
Paste the code and select Redeem Code.

Battle.net cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Battle.net errors and what they mean

“The currency of the balance code is not supported in this region”
The card's currency must match the shop currency of your account's country of residence.
Code already used or product already owned
Check your Battle.net balance and games on every account you use. If it is on none of them, contact Blizzard Support with the proof of purchase.

Contacting Battle.net support

Use Blizzard's balance code help page and open a ticket. Send them a screenshot of the code and the error, and the proof of purchase.

Contact Battle.net support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Battle.net support handles this

Every code is issued by Battle.net's own system and reaches you new, through the official distribution channel, at the moment you pay. When Battle.net refuses a code, the reason is recorded on Battle.net's side: which account tried it, when, and from where. Only Battle.net support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Battle.net account.

What we do

We give you the proof Battle.net asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy