Paste it exactly as shown, on the platform the code is for.

“Code already redeemed” or “Max limit reached”

Check the game on every account you use: the content may already be there.

Content does not appear

It can take up to 24 hours. Restart the game or console.

Redeeming Call of Duty, and what to do if a code is refused

Call of Duty Points and game codes are redeemed on the platform they were issued for: PlayStation, Xbox, Steam or Battle.net. If one is refused, that platform's support, or Activision Support, decides it.

Contact Call of Duty support

How to redeem

Check the platform on your order: the code only works there.
PlayStation: PlayStation Store, then Redeem Code. Xbox: xbox.com/redeem or Store, then Redeem.
Steam: Add a Game, then Activate a Product on Steam. Battle.net: Account Overview, then Redeem a Code.
Bonus content codes: callofduty.com/redeem, with your platform account linked.

Call of Duty cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Call of Duty errors and what they mean

“Invalid code”
Paste it exactly as shown, on the platform the code is for.
“Code already redeemed” or “Max limit reached”
Check the game on every account you use: the content may already be there.
Content does not appear
It can take up to 24 hours. Restart the game or console.

Contacting Call of Duty support

For a code that platform refuses, contact that platform's support (PlayStation, Xbox, Steam or Blizzard). For Call of Duty content, use Activision Support. Send them the code, the error and the proof of purchase.

Contact Call of Duty support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Call of Duty support handles this

Every code is issued by Call of Duty's own system and reaches you new, through the official distribution channel, at the moment you pay. When Call of Duty refuses a code, the reason is recorded on Call of Duty's side: which account tried it, when, and from where. Only Call of Duty support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Call of Duty account.

What we do

We give you the proof Call of Duty asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy