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Discord Nitro codes are redeemed inside Discord, on the account that should get Nitro. If one is refused, Discord Support decides it.
Check every Discord account you use. Discord cannot move a gift claimed on the wrong account. If it is on none of yours, contact Discord Support with the proof of purchase.
If you already have Nitro, the gift turns into account credit for a matching plan.
Use Discord's code help page and its billing support form. Send them the code, a screenshot and the proof of purchase.
Every code is issued by Discord's own system and reaches you new, through the official distribution channel, at the moment you pay. When Discord refuses a code, the reason is recorded on Discord's side: which account tried it, when, and from where. Only Discord support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Discord account.
We give you the proof Discord asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.