Redeeming EA, and what to do if a code is refused

EA codes and EA Play codes are redeemed on your EA account, or on PlayStation or Xbox for console codes. If one is refused, EA Help decides it.

Redeem on EA Contact EA support

How to redeem

Go to ea.com/redeem and sign in to your EA account.
Choose PC, or the platform the code is for.
Paste the code and select Next. Console EA Play codes are redeemed on the PlayStation Store or Xbox instead.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common EA errors and what they mean

Code cannot be redeemed here
The code is for another platform. Redeem it where the code says: EA app, PlayStation or Xbox.
Code already redeemed
Check the EA accounts you own. EA can help when it went to another account of yours.
Content missing after redeeming
The code may be an add-on or subscription: check your subscriptions and the game's add-ons.

Contacting EA support

Use EA's code help page and contact EA from help.ea.com. Send them the code, the error and the proof of purchase.

Contact EA support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why EA support handles this

Every code is issued by EA's own system and reaches you new, through the official distribution channel, at the moment you pay. When EA refuses a code, the reason is recorded on EA's side: which account tried it, when, and from where. Only EA support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your EA account.

What we do

We give you the proof EA asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy