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Garena Shells cards are redeemed on Garena's web shop for the region that issued the card (Taiwan, Thailand, Malaysia…), not inside a game. If a card is refused, Garena support is the team that can see why.
Garena cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.
The card belongs to another region's shop. Use the shop of the issuing region, with an account from that region.
Check your Shells balance and history. If it is not there, contact Garena support with the proof of purchase.
A typing mistake. Enter the card details again carefully.
Your Garena account must be in the same region as the game server.
Use the support site of the Garena region and game the card is for. Send them the card PIN, your Garena account, a screenshot of the error and the proof of purchase.
Every code is issued by Garena's own system and reaches you new, through the official distribution channel, at the moment you pay. When Garena refuses a code, the reason is recorded on Garena's side: which account tried it, when, and from where. Only Garena support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Garena account.
We give you the proof Garena asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.