Enter the 15 digits again carefully, on a game that accepts GoCash.

Payment refused over the limit

GoCash's terms limit regular members to 50 USD a day and 100 USD a month.

Redeeming GoCash, and what to do if a code is refused

GoCash Game Card PINs are spent on the payment page of a game that accepts GoCash, not on one redeem page. If a PIN is refused, GoCash support is the team that can see why.

Contact GoCash support

How to redeem

Pick a game from GoCash's list of supported games (gocashgamecard.net/list) and open its payment page.
Choose GoCash as the payment method.
Enter the 15-digit PIN. Any balance left can be used on other supported games.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common GoCash errors and what they mean

PIN not accepted
Enter the 15 digits again carefully, on a game that accepts GoCash.
Payment refused over the limit
GoCash's terms limit regular members to 50 USD a day and 100 USD a month.

Contacting GoCash support

Use GoCash's contact form. Send them the PIN, the game, a screenshot of the error and the proof of purchase.

Contact GoCash support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why GoCash support handles this

Every code is issued by GoCash's own system and reaches you new, through the official distribution channel, at the moment you pay. When GoCash refuses a code, the reason is recorded on GoCash's side: which account tried it, when, and from where. Only GoCash support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your GoCash account.

What we do

We give you the proof GoCash asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy