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Google Play gift codes add balance to your Google account, and only work in the country they were issued for, with a payments profile in that country. If one is refused, Google Play support decides it.
Google Play cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.
Check every Google account you are signed in to. For privacy, Google will not say which account redeemed it. If it is on none of yours, contact Google Play support with the proof of purchase.
The code's country must match your Google payments profile's country and currency.
Paste it again. If it still fails, contact Google Play support with the proof of purchase.
Google Play limits how much balance an account can hold and redeem per day in each country. Spend some of your balance, or wait 24 hours and try again.
Google is asking you to confirm who you are before redeeming. Complete the check Google shows; if it cannot be completed, contact Google Play support.
Use Google Play's gift card help page; it has the contact form for gift card problems. Send them the code, the error and the proof of purchase.
Every code is issued by Google Play's own system and reaches you new, through the official distribution channel, at the moment you pay. When Google Play refuses a code, the reason is recorded on Google Play's side: which account tried it, when, and from where. Only Google Play support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Google Play account.
We give you the proof Google Play asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.