Redemption code expired

Open a Midasbuy customer service ticket with the code.

The code shows an error and cannot be redeemed

Open a Midasbuy ticket, or email help@midasbuy.com, with the code and a screenshot.

The code was redeemed to the wrong account

Open a Midasbuy ticket with both player IDs.

Redeeming Honor of Kings, and what to do if a code is refused

Honor of Kings token codes are redeemed on Midasbuy, the official top-up store the Honor of Kings website links to, not inside the game. If a code is refused, Midasbuy customer service is the team that can see why.

Redeem on Honor of Kings Contact Midasbuy support

How to redeem

Open the Midasbuy redeem page for Honor of Kings and choose your country or region.
Enter your player ID from the game.
Enter the redeem code and confirm.
Go back to the game and check your tokens.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Honor of Kings errors and what they mean

Redemption code expired
Open a Midasbuy customer service ticket with the code.
The code shows an error and cannot be redeemed
Open a Midasbuy ticket, or email help@midasbuy.com, with the code and a screenshot.
The code was redeemed to the wrong account
Open a Midasbuy ticket with both player IDs.

Contacting Honor of Kings support

Use Midasbuy's help centre, or in your Midasbuy transaction record choose to raise a ticket for customer service. Send them your player ID, country or region, the code, the time you tried and the proof of purchase.

Contact Midasbuy support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Honor of Kings support handles this

Every code is issued by Honor of Kings's own system and reaches you new, through the official distribution channel, at the moment you pay. When Honor of Kings refuses a code, the reason is recorded on Honor of Kings's side: which account tried it, when, and from where. Only Honor of Kings support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Honor of Kings account.

What we do

We give you the proof Honor of Kings asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy