Card not valid for your account

Check your HUAWEI ID's country under Settings, then HUAWEI ID, then Personal information, then Country/Region, against the card on your order.

Enter the code again carefully, with no spaces.

Redeeming HUAWEI, and what to do if a code is refused

HUAWEI gift cards become HUAWEI Points on your HUAWEI ID and are redeemed on your Huawei phone. If a card is refused, HUAWEI support is the team that can see why.

Contact HUAWEI support

How to redeem

On your Huawei phone, open Settings, then your HUAWEI ID (Account center).
Go to Payment and purchases, then HUAWEI Points.
Tap Redeem and enter the gift card code.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common HUAWEI errors and what they mean

Card not valid for your account
Check your HUAWEI ID's country under Settings, then HUAWEI ID, then Personal information, then Country/Region, against the card on your order.
Code not accepted
Enter the code again carefully, with no spaces.

Contacting HUAWEI support

Use HUAWEI's contact page (live chat and WhatsApp). Send them the code, your HUAWEI ID, a screenshot of the error and the proof of purchase.

Contact HUAWEI support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why HUAWEI support handles this

Every code is issued by HUAWEI's own system and reaches you new, through the official distribution channel, at the moment you pay. When HUAWEI refuses a code, the reason is recorded on HUAWEI's side: which account tried it, when, and from where. Only HUAWEI support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your HUAWEI account.

What we do

We give you the proof HUAWEI asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy