iQIYI says codes must be redeemed within their validity period; an expired code can no longer be used.

Paste it again with no spaces, on iQIYI's own page, signed in to the right account.

Redeeming iQIYI, and what to do if a code is refused

iQIYI VIP codes are redeemed on iQIYI's own code page and add VIP time at once, extending a membership you already have. If a code is refused, iQIYI's feedback team is the team that can see why.

Redeem on iQIYI Contact iQIYI support

How to redeem

Open iQIYI's code redemption page.
Sign in to your iQIYI account.
Enter the code. Your VIP starts at once, added to any membership you already have.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common iQIYI errors and what they mean

Code expired
iQIYI says codes must be redeemed within their validity period; an expired code can no longer be used.
Code not accepted
Paste it again with no spaces, on iQIYI's own page, signed in to the right account.

Contacting iQIYI support

Use iQIYI's feedback page. Send them the code, your account, a screenshot of the error and the proof of purchase.

Contact iQIYI support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why iQIYI support handles this

Every code is issued by iQIYI's own system and reaches you new, through the official distribution channel, at the moment you pay. When iQIYI refuses a code, the reason is recorded on iQIYI's side: which account tried it, when, and from where. Only iQIYI support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your iQIYI account.

What we do

We give you the proof iQIYI asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy