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Apple Gift Cards and App Store & iTunes cards are redeemed on your Apple Account, and only work in the country or region they were issued for. If one is refused, Apple Support is the team that can look into it.
Apple cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.
Sign out of the App Store on every device, sign back in, and check your Apple Account balance: the code is often already on your account or on another Apple Account of yours. If it is on none of them, contact Apple Support with the proof of purchase.
The card is for another country. Apple only lets it be redeemed on an Apple Account set to the card's country or region; check the region shown on your order.
Usually a typing mistake. Paste the code again instead of typing it. Apple Store cards for hardware cannot be redeemed in the App Store.
Codes are activated before they are delivered. Wait a few hours and try again; if Apple still says it is not activated, contact Apple Support with the proof of purchase.
Use Apple's gift card help page and choose to contact Apple Support about a gift card that cannot be redeemed. Apple asks for proof of purchase and, for a physical card, a photo of it; for a digital code like yours, send the code, a screenshot of the error and the proof of purchase from your order page.
Every code is issued by Apple's own system and reaches you new, through the official distribution channel, at the moment you pay. When Apple refuses a code, the reason is recorded on Apple's side: which account tried it, when, and from where. Only Apple support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Apple account.
We give you the proof Apple asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.