“Please enter Likee ID”

Enter the Likee ID shown on your Me page.

“The system found that you have failed to recharge many times”

Stop trying. Check the code and the region, then contact Likee support.

Redeeming Likee, and what to do if a code is refused

Likee diamond codes are redeemed on Likee's official pay page, to the Likee ID you enter. If a code is refused, Likee support is the team that can see why.

Redeem on Likee

How to redeem

Open Likee's pay page, or Me then Wallet in the app.
Enter the Likee ID to recharge and check it is the right account: Likee says a recharge to the wrong ID cannot be refunded.
Choose your region and the gift card or code payment option, then enter the code.
Check your diamonds under Me then Wallet.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Likee errors and what they mean

“Please enter Likee ID”
Enter the Likee ID shown on your Me page.
“The system found that you have failed to recharge many times”
Stop trying. Check the code and the region, then contact Likee support.

Contacting Likee support

In the Likee app, open Me, then Help and Feedback, then Feedback. Send them your Likee ID, the code, the time you tried and a screenshot of the error, with the proof of purchase.

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Likee support handles this

Every code is issued by Likee's own system and reaches you new, through the official distribution channel, at the moment you pay. When Likee refuses a code, the reason is recorded on Likee's side: which account tried it, when, and from where. Only Likee support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Likee account.

What we do

We give you the proof Likee asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy