Code not valid in your region

The code must be redeemed in the region it was issued for.

Code already redeemed

Check your other Microsoft accounts and their order history.

Page error while redeeming

Clear your browser data or try another browser, then try again.

Redeeming Minecraft, and what to do if a code is refused

Minecraft codes are redeemed on your Microsoft account, in the region they were issued for. If one is refused, Minecraft Player Care decides it.

Redeem on Minecraft Contact Minecraft support

How to redeem

Go to minecraft.net/redeem.
Enter the 25-character code.
Sign in with your Microsoft account and confirm the content.

Minecraft cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Minecraft errors and what they mean

Code not valid in your region
The code must be redeemed in the region it was issued for.
Code already redeemed
Check your other Microsoft accounts and their order history.
Page error while redeeming
Clear your browser data or try another browser, then try again.

Contacting Minecraft support

Use Minecraft's code help page and submit a request to Minecraft Player Care. Send them the code, the error and the proof of purchase.

Contact Minecraft support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Minecraft support handles this

Every code is issued by Minecraft's own system and reaches you new, through the official distribution channel, at the moment you pay. When Minecraft refuses a code, the reason is recorded on Minecraft's side: which account tried it, when, and from where. Only Minecraft support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Minecraft account.

What we do

We give you the proof Minecraft asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy