MyCard pauses top-ups during maintenance. Try again later.

Points went to the wrong game account

MyCard cannot return points once they are topped up, or move them between members. Check the account before finishing.

Redeeming MyCard, and what to do if a code is refused

MyCard points cards top up games and digital content through MyCard's official site. If a card is refused, MyCard customer service decides it.

Redeem on MyCard Contact MyCard support

How to redeem

Open MyCard's redeem page (the button above).
Enter the card number, the card password and the check code shown, then submit.
Choose the game or service, log in to your game account and finish.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common MyCard errors and what they mean

Top-up unavailable
MyCard pauses top-ups during maintenance. Try again later.
Points went to the wrong game account
MyCard cannot return points once they are topped up, or move them between members. Check the account before finishing.

Contacting MyCard support

Use MyCard's customer service site, which has a form for processing problems. Send them the card number, a screenshot of the error and the proof of purchase.

Contact MyCard support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why MyCard support handles this

Every code is issued by MyCard's own system and reaches you new, through the official distribution channel, at the moment you pay. When MyCard refuses a code, the reason is recorded on MyCard's side: which account tried it, when, and from where. Only MyCard support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your MyCard account.

What we do

We give you the proof MyCard asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy