Redeeming Netflix, and what to do if a code is refused

Netflix gift cards pay for your Netflix membership. A card works when your account pays Netflix in the card's currency. If one is refused, Netflix's help centre decides it.

Redeem on Netflix Contact Netflix support

How to redeem

Go to netflix.com/redeem and sign in.
Paste the gift code and select Redeem.
The balance appears in your account's payment details.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Netflix errors and what they mean

“The code you entered has already been used”
Check your account's payment history and membership: it may already be applied. If not, contact Netflix with the proof of purchase.
“The code entered is not valid”
Paste it again. A new card can take up to 24 hours to work.
“Gift cards cannot be used with your current payment method”
Your membership is billed through Apple or another partner. Netflix gift cards only apply to memberships billed by Netflix itself.
“An error occurred during gift redemption”
Clear Netflix's cookies (netflix.com/clearcookies), sign in again and retry.

Contacting Netflix support

Use Netflix's gift card help page and its contact page. Send them the code, the error and the proof of purchase.

Contact Netflix support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Netflix support handles this

Every code is issued by Netflix's own system and reaches you new, through the official distribution channel, at the moment you pay. When Netflix refuses a code, the reason is recorded on Netflix's side: which account tried it, when, and from where. Only Netflix support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Netflix account.

What we do

We give you the proof Netflix asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy