Redeeming Nintendo, and what to do if a code is refused

Nintendo eShop codes add funds or content to your Nintendo Account, and must match the eShop region of the account. If one is refused, Nintendo Support decides it.

Redeem on Nintendo Contact Nintendo support

How to redeem

On the Switch HOME Menu, open Nintendo eShop and choose your account.
Choose Enter Code on the left.
Enter the 16-character code and select OK. You can also redeem at ec.nintendo.com/redeem.

Nintendo cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Nintendo errors and what they mean

Error 2813-0040 or “This code has already been used”
Check Available Funds and your downloads. If it is not on your account, contact Nintendo Support with the proof of purchase.
Error 2813-6561
The code is for another region, mistyped, or an in-game code. Check the region on your order matches your account's eShop.
Error 2813-9299 or 2813-0039
The code was mistyped. Enter it again carefully.
Error 2813-6838
The code is still being activated. Wait 24 hours, then try again.

Contacting Nintendo support

Use Nintendo's eShop code help page, and contact Nintendo Support from there. Send them the code, the error number and the proof of purchase.

Contact Nintendo support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Nintendo support handles this

Every code is issued by Nintendo's own system and reaches you new, through the official distribution channel, at the moment you pay. When Nintendo refuses a code, the reason is recorded on Nintendo's side: which account tried it, when, and from where. Only Nintendo support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Nintendo account.

What we do

We give you the proof Nintendo asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy