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PlayStation Store vouchers add funds or content to your PlayStation account, and only work on an account in the same country as the voucher. If one is refused, PlayStation Support decides it.
PlayStation cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.
Check the transaction history on every PlayStation account you own, and your Library. Funds redeemed on the wrong account cannot be moved by PlayStation. If it is on none of your accounts, contact PlayStation Support with the proof of purchase.
The country on the voucher must match your account's country, and PlayStation does not let you change an account's country. It can only be used on an account from the card's country.
Check it is the 12-character code (a 10-character code is a discount code). Paste it again, then sign out and back in. PlayStation sometimes has outages on voucher redemption: check status.playstation.com before contacting support.
Codes are activated before they are delivered. Wait a few hours and try again; if PlayStation still says it is not activated, contact PlayStation Support with the proof of purchase.
Use PlayStation's voucher help page; its contact link opens PlayStation Support for vouchers. Send them the code, the error, the date you bought it and the proof of purchase.
Every code is issued by PlayStation's own system and reaches you new, through the official distribution channel, at the moment you pay. When PlayStation refuses a code, the reason is recorded on PlayStation's side: which account tried it, when, and from where. Only PlayStation support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your PlayStation account.
We give you the proof PlayStation asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.