Redeeming PUBG Mobile, and what to do if a code is refused

PUBG Mobile UC codes are redeemed on Midasbuy, the official PUBG Mobile store, to your Player ID. If a code is refused, Midasbuy customer service decides it.

Redeem on PUBG Mobile

How to redeem

In PUBG Mobile, copy your Player ID from your profile.
Open the Midasbuy redeem page (the button above) and sign in.
Enter your Player ID and check the player name shown is yours.
Paste the redeem code and confirm. The UC goes to that Player ID.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common PUBG Mobile errors and what they mean

UC went to the wrong player
UC goes to the Player ID entered on Midasbuy and cannot be moved. Always check the player name before confirming.
Error on the Midasbuy page
Try again later or in another browser. If it keeps failing, contact Midasbuy customer service with the code and a screenshot.
“Service not available in this region”
Use the Iraq redeem page (the button above) rather than another country's page.

Contacting PUBG Mobile support

On Midasbuy, use the Customer Service button at the bottom of the page, signed in to the account you redeemed with. Send them the code, your Player ID, a screenshot of the error and the proof of purchase.

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why PUBG Mobile support handles this

Every code is issued by PUBG Mobile's own system and reaches you new, through the official distribution channel, at the moment you pay. When PUBG Mobile refuses a code, the reason is recorded on PUBG Mobile's side: which account tried it, when, and from where. Only PUBG Mobile support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your PUBG Mobile account.

What we do

We give you the proof PUBG Mobile asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy