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Rainbow Six Mobile Platinum codes are redeemed on Ubisoft's redeem page, on the Ubisoft account tied to your game. If a code is refused, Ubisoft Support is the team that can see why.
Rainbow Six Mobile is closing
Ubisoft has announced that Rainbow Six Mobile will remain available only until 15 January 2027. Use this code well before then: after the game closes it can no longer be redeemed or spent, and delivered codes are final sale.
Ubisoft does not recognise the code. Paste it again; if it still fails, contact Ubisoft Support.
A typing mistake. Enter the code exactly, in its groups of letters and digits.
Check whether it was claimed on another of your accounts, then contact Ubisoft Support with the proof of purchase.
Ubisoft shows this when the code is not available in your country or the account does not meet its conditions. Contact Ubisoft Support.
Use Ubisoft's contact page. Send them your Rainbow Six Mobile profile ID (Settings, then Account & Legal), your Ubisoft account email, the code, a screenshot of the error and the proof of purchase.
Every code is issued by Rainbow Six Mobile's own system and reaches you new, through the official distribution channel, at the moment you pay. When Rainbow Six Mobile refuses a code, the reason is recorded on Rainbow Six Mobile's side: which account tried it, when, and from where. Only Rainbow Six Mobile support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Rainbow Six Mobile account.
We give you the proof Rainbow Six Mobile asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.