Paste the PIN again with no spaces. Make sure you are using the PIN, not the serial number.

The PIN reloads a wallet for the region it was issued in. Check the region on your order matches your Razer Gold account.

Redeeming Razer Gold, and what to do if a code is refused

Razer Gold PINs reload your Razer Gold wallet in the region the PIN was issued for. If a PIN is refused, Razer Gold support decides it.

Redeem on Razer Gold Contact Razer Gold support

How to redeem

Sign in at gold.razer.com.
Choose Reload Now, then Razer Gold PIN.
Paste the PIN and select Next.
Complete the two-step check Razer asks for. The balance appears in your wallet.

Razer Gold cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Razer Gold errors and what they mean

“Invalid PIN”
Paste the PIN again with no spaces. Make sure you are using the PIN, not the serial number.
Region not supported
The PIN reloads a wallet for the region it was issued in. Check the region on your order matches your Razer Gold account.

Contacting Razer Gold support

Open a ticket with Razer Gold support, signed in to your Razer account. Send them the PIN, the error and the proof of purchase.

Contact Razer Gold support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Razer Gold support handles this

Every code is issued by Razer Gold's own system and reaches you new, through the official distribution channel, at the moment you pay. When Razer Gold refuses a code, the reason is recorded on Razer Gold's side: which account tried it, when, and from where. Only Razer Gold support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Razer Gold account.

What we do

We give you the proof Razer Gold asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy