We use necessary cookies to run the site. With your permission, we also use the Meta Pixel to measure our adverts. You can change your choice at any time in Cookie settings. Cookie policy
Riot prepaid cards add RP or VP to your Riot account. They only work on the server region they were issued for, and Valorant cards only in Valorant. If one is refused, Riot Support decides it.
Riot Games cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.
Paste it again with no spaces, and check it is a card for this game.
The card is for another server region. Riot asks you to submit a ticket for this.
Check your RP or VP history on every Riot account you use. If it is on none of them, contact Riot Support with the proof of purchase.
Riot locks redemption after too many tries. Wait 24 hours, then try once more.
Use Riot's prepaid card help page to submit a ticket. Send them the code, the error and the proof of purchase.
Every code is issued by Riot Games's own system and reaches you new, through the official distribution channel, at the moment you pay. When Riot Games refuses a code, the reason is recorded on Riot Games's side: which account tried it, when, and from where. Only Riot Games support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Riot Games account.
We give you the proof Riot Games asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.