Paste the PIN again with no spaces. Redeem it on the website, not inside the game.

“This PIN has already been redeemed”

Check every Roblox account you use. If it is on none of them, contact Roblox Support with the proof of purchase.

Redeeming Roblox, and what to do if a code is refused

Roblox gift cards are redeemed on the Roblox website and convert to Robux or credit in your account's currency, whatever currency the card is in. If one is refused, Roblox Support decides it.

Redeem on Roblox Contact Roblox support

How to redeem

In a web browser (not the regular mobile app), go to roblox.com/redeem and log in.
Paste the PIN and select Redeem.
The credit or Robux appears in your account.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Roblox errors and what they mean

“Invalid PIN”
Paste the PIN again with no spaces. Redeem it on the website, not inside the game.
“This PIN has already been redeemed”
Check every Roblox account you use. If it is on none of them, contact Roblox Support with the proof of purchase.

Contacting Roblox support

Use Roblox's gift card help page, then contact Roblox Support from roblox.com/support. Send them the PIN, a screenshot of the error and the proof of purchase.

Contact Roblox support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Roblox support handles this

Every code is issued by Roblox's own system and reaches you new, through the official distribution channel, at the moment you pay. When Roblox refuses a code, the reason is recorded on Roblox's side: which account tried it, when, and from where. Only Roblox support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Roblox account.

What we do

We give you the proof Roblox asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy