Paste it again with no spaces, on Shahid's own page only.

VIP is not on my account

Sign in to the app with the same email you used when you activated the code.

Redeeming Shahid, and what to do if a code is refused

Shahid VIP codes are redeemed on Shahid's own code redemption page. If a code is refused, Shahid support is the team that can see why.

Redeem on Shahid Contact Shahid support

How to redeem

Open Shahid's code redemption page. Do not stay signed in on the Shahid app while you do this.
Enter the code in the promo code field and choose Verify.
Activate it, then sign in or create your account and accept the terms.
Open the Shahid app and sign in with the same account.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Shahid errors and what they mean

Code not accepted
Paste it again with no spaces, on Shahid's own page only.
VIP is not on my account
Sign in to the app with the same email you used when you activated the code.

Contacting Shahid support

Use Shahid's contact page (WhatsApp, phone and email) or its help centre. Send them the code, your account email, a screenshot of the error and the proof of purchase.

Contact Shahid support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Shahid support handles this

Every code is issued by Shahid's own system and reaches you new, through the official distribution channel, at the moment you pay. When Shahid refuses a code, the reason is recorded on Shahid's side: which account tried it, when, and from where. Only Shahid support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Shahid account.

What we do

We give you the proof Shahid asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy