We use necessary cookies to run the site. With your permission, we also use the Meta Pixel to measure our adverts. You can change your choice at any time in Cookie settings. Cookie policy
Shrink Rooms is sold as a game key: it unlocks the game on one platform, which the product name on your order says (for example “Xbox Game EU” or “Steam Key”). If the key is refused, that platform's support is the team that can see why.
Keys sold for a region, such as EU or US, may only work on an account set to that region. Check the product name before you redeem. Do not use a VPN to get around it: Xbox and Steam say hiding your location can get your account restricted.
Check the game library on every account you own on that platform. If the game is on none of them, contact the platform's support with the proof of purchase.
Paste the key instead of typing it, on the platform the product name says. A key for one platform is refused by every other.
On Steam a pre-order key can be activated at any time and the game unlocks on release day. On other platforms, if a pre-order key is refused before release, try again once the game is out.
Contact the support of the platform the key is for: Xbox Support for Xbox keys, Steam Support for Steam keys, and so on. Send them the key, a screenshot of the error and the proof of purchase.
Every code is issued by Shrink Rooms's own system and reaches you new, through the official distribution channel, at the moment you pay. When Shrink Rooms refuses a code, the reason is recorded on Shrink Rooms's side: which account tried it, when, and from where. Only Shrink Rooms support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Shrink Rooms account.
We give you the proof Shrink Rooms asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.