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Soho 101 Okey codes add in-game currency or items to your game account. If a code is refused, Soho 101 Okey's own support is the team that can see why.
Currency goes to the player ID entered and usually cannot be moved. Always check the player name before confirming.
Codes sold for a country or region, shown on your order, only work for accounts or servers in that region.
Paste it again with no spaces, on Soho 101 Okey's official page or in the game only, never on a site found in a chat or an advert.
A game's own gift-code page is often only for promotional codes. Codes for paid currency are redeemed on the game's official top-up store or its official payment partner: look there for the option to pay with a voucher, PIN or gift card.
Use the customer service option inside Soho 101 Okey, usually in the settings, or the publisher's official support site. Send them the code, your player ID and server, a screenshot of the error and the proof of purchase.
Every code is issued by Soho 101 Okey's own system and reaches you new, through the official distribution channel, at the moment you pay. When Soho 101 Okey refuses a code, the reason is recorded on Soho 101 Okey's side: which account tried it, when, and from where. Only Soho 101 Okey support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Soho 101 Okey account.
We give you the proof Soho 101 Okey asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.