Redeeming Spotify, and what to do if a code is refused

Spotify gift cards pay for Premium on your Spotify account, which must be in the same country as the card. If one is refused, Spotify Support decides it.

Redeem on Spotify Contact Spotify support

How to redeem

Log in at spotify.com/account/redeem.
Paste the code and select Redeem.
Your Premium end date appears on your account page.

Spotify cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Spotify errors and what they mean

Error after several tries
Spotify blocks redemption after four failed attempts. Wait 24 hours, then paste the code once.
Card cannot be used with your plan
Gift cards do not work with Student, Family, Duo or trial plans, and Premium can only be stacked up to 18 months.
Card not valid in your country
The account's country must match the card's country.

Contacting Spotify support

Use Spotify's gift card help page, then contact Spotify Support from there. Send them the code, the error and the proof of purchase.

Contact Spotify support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Spotify support handles this

Every code is issued by Spotify's own system and reaches you new, through the official distribution channel, at the moment you pay. When Spotify refuses a code, the reason is recorded on Spotify's side: which account tried it, when, and from where. Only Spotify support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Spotify account.

What we do

We give you the proof Spotify asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy