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Steam Wallet codes add funds to your Steam account. Steam only accepts a code in your Steam Wallet's currency; accounts in Iraq use US dollars, so USD codes work. If one is refused, Steam Support decides it.
Paste the code instead of typing it. When typing, look-alike characters (zero and the letter O, one and the letter I, eight and B, six and G) cause most of these.
Steam only redeems a code in the same currency as your Steam Wallet. Check the currency on your order matches your wallet's currency.
Check your Steam Wallet history on every Steam account you use. Wallet funds cannot be moved between accounts. If it is on none of them, contact Steam Support with the proof of purchase.
Activation can take a few hours after purchase. Wait, then try again.
Use Steam's wallet code help page and open a ticket from Steam Support. Send them the code, the error and the proof of purchase.
Every code is issued by Steam's own system and reaches you new, through the official distribution channel, at the moment you pay. When Steam refuses a code, the reason is recorded on Steam's side: which account tried it, when, and from where. Only Steam support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Steam account.
We give you the proof Steam asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.