Redeeming Uber, and what to do if a code is refused

Uber gift cards add Uber Cash to your account in the Uber or Uber Eats app. Uber says a card can only be spent where its currency is used: a dollar card in the United States, a rupee card in India, a peso card in Mexico. If a card is refused, Uber support is the team that can see why.

Contact Uber support

How to redeem

Update the Uber or Uber Eats app and sign in.
Go to Account, then Wallet, then Add Funds on the Uber Cash card, then Gift Card.
Enter the code with no spaces and choose Add.

Uber cards only work on an account set to the card's country or region. The region is shown on the product before you pay and on your order.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Uber errors and what they mean

Card cannot be used here
Uber gift cards only work in countries that use the currency they were issued in.
Code not accepted
Enter it again with no spaces, in the Uber app's gift card field.
Credit is on the wrong account
Once added, a card cannot be moved to another account. Check every Uber account you use.

Contacting Uber support

Use Help in the Uber app, or Uber's help site. Send them the code, a screenshot of the error and the proof of purchase.

Contact Uber support

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Uber support handles this

Every code is issued by Uber's own system and reaches you new, through the official distribution channel, at the moment you pay. When Uber refuses a code, the reason is recorded on Uber's side: which account tried it, when, and from where. Only Uber support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Uber account.

What we do

We give you the proof Uber asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy