Redeeming VUZ, and what to do if a code is refused

VUZ VIP codes are redeemed on VUZ's own voucher page, then you sign in to the VUZ app with the same email or phone. If a code is refused, VUZ support is the team that can see why.

Redeem on VUZ

How to redeem

Open VUZ's voucher page and enter the email and phone number for your VUZ account.
Enter the VIP voucher code and choose Redeem VIP.
Enter the verification code VUZ sends to your email and phone.
Open the VUZ app and sign in with the same email or phone.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common VUZ errors and what they mean

“Valid code is required”
The code field is empty or the code was not entered exactly. Paste it again with no spaces.
“Incorrect PIN code !”
This is the verification code VUZ sent you, not your VIP code. Ask VUZ to resend it and enter the new one.
“Error processing request. Your country might not be supported”
VUZ could not complete the request, possibly for your country. Contact VUZ support with the code and a screenshot.

Contacting VUZ support

In the VUZ app, open your profile, then Settings, then Report A Problem. The voucher page also gives support@360mea.com. Send them the code, your account email and phone, a screenshot of the error and the proof of purchase.

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why VUZ support handles this

Every code is issued by VUZ's own system and reaches you new, through the official distribution channel, at the moment you pay. When VUZ refuses a code, the reason is recorded on VUZ's side: which account tried it, when, and from where. Only VUZ support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your VUZ account.

What we do

We give you the proof VUZ asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy