Redeeming Webzen, and what to do if a code is refused

Webzen codes add prepaid credit to your Webzen account, which you then spend in the games or services that accept it. If a code is refused, Webzen's support is the team that can see why.

How to redeem

Sign in on Webzen's official website or app, or create an account.
Find the option to redeem a code, PIN or voucher, and paste the code.
Spend the credit in a game or service that accepts Webzen.

Before you contact support

If the card has a region, check that your account's country matches it. A wrong region is the most common reason a card is refused.
Check you are signed in to the account you meant. If the code was entered once on another account, the balance is on that account.
Paste the code instead of typing it, with no space before or after it. When typing, watch for O and 0, I and 1.
Do not keep trying the same code on many accounts or regions: some brands lock a code, or the account, after repeated attempts.

Common Webzen errors and what they mean

Code not valid in your country
Credit is in the currency shown on your order and may only be accepted in some countries or games.
Code already used
Check the balance on every Webzen account you use. If the credit is on none of them, contact Webzen with the proof of purchase.
Code not accepted
Paste it again with no spaces, on Webzen's official website only.

Contacting Webzen support

Use the support or contact page on Webzen's official website. Send them the code, a screenshot of the error and the proof of purchase.

What to send them

The full code, exactly as it appears on your order page.
A screenshot of the error message, showing the date and time.
Your proof of purchase: open your order and use “Copy proof of purchase”. It has the order number, when the code was issued and when you first opened it.
The email or ID of the account you tried to redeem it on.
Never your password. No real support team, theirs or ours, will ask for it.

Why Webzen support handles this

Every code is issued by Webzen's own system and reaches you new, through the official distribution channel, at the moment you pay. When Webzen refuses a code, the reason is recorded on Webzen's side: which account tried it, when, and from where. Only Webzen support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Webzen account.

What we do

We give you the proof Webzen asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.

Refund policy