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Xena Live coins and diamonds are added to your Xena Live account with the code. If a code is refused, Xena Live's own support is the team that can see why.
Coins go to the ID or account entered and usually cannot be moved. Check the name before confirming.
Codes sold for a country or region, shown on your order, only work for accounts in that region.
Paste it again with no spaces, on Xena Live's official recharge page or in the app only, never on a site found in a chat or an advert.
Contact Xena Live from the help, feedback or customer service option in the app, usually under your profile or settings. Send them the code, your user ID, a screenshot of the error and the proof of purchase.
Every code is issued by Xena Live's own system and reaches you new, through the official distribution channel, at the moment you pay. When Xena Live refuses a code, the reason is recorded on Xena Live's side: which account tried it, when, and from where. Only Xena Live support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your Xena Live account.
We give you the proof Xena Live asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.