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YoHo Chat coins and diamonds are added to your YoHo Chat account with the code. If a code is refused, YoHo Chat's own support is the team that can see why.
Coins go to the ID or account entered and usually cannot be moved. Check the name before confirming.
Codes sold for a country or region, shown on your order, only work for accounts in that region.
Paste it again with no spaces, on YoHo Chat's official recharge page or in the app only, never on a site found in a chat or an advert.
Contact YoHo Chat from the help, feedback or customer service option in the app, usually under your profile or settings. Send them the code, your user ID, a screenshot of the error and the proof of purchase.
Every code is issued by YoHo Chat's own system and reaches you new, through the official distribution channel, at the moment you pay. When YoHo Chat refuses a code, the reason is recorded on YoHo Chat's side: which account tried it, when, and from where. Only YoHo Chat support can see that record, and only they can reverse a redemption or restore a balance. We cannot see inside your YoHo Chat account.
We give you the proof YoHo Chat asks for: your order page shows when each code was issued, that it was never issued on any other MyPinCard order, and when you first opened it. Copy it from your order page and send it with your case. Delivered codes are final sale and are not refunded or exchanged; see the refund policy.
If you paid and the code never arrived, or you were charged twice, message us on WhatsApp with your order number.